Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Kenaikan Pangkat

UNIT KEPEGAWAIAN KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 4 4 4 4 4 36
12 4 4 3 4 4 4 4 4 4 35
13 4 4 4 4 4 4 4 4 4 36
14 4 4 4 4 4 4 4 4 4 36
15 4 4 4 4 4 4 4 4 4 36
16 4 4 4 4 4 4 4 4 4 36
17 4 3 4 4 4 4 4 3 4 34
18 4 4 4 4 4 4 4 4 4 36
19 4 4 4 4 4 4 4 4 4 36
20 4 4 4 4 4 4 4 4 4 36
21 4 4 4 4 4 4 4 4 4 36
22 4 4 4 4 4 4 4 4 4 36
23 4 4 4 4 4 4 4 4 4 36
24 4 4 4 4 4 4 4 4 4 36
25 3 3 4 4 3 3 3 3 3 29
26 4 4 4 4 4 4 4 4 4 36
Total
103
102
103
104
103
103
103
102
103
 926
Rata-Rata Pertanyaan
3.96
3.92
3.96
4.00
3.96
3.96
3.96
3.92
3.96
 35.6
Rata-Rata Unsur
103 / 1 = 103.00
103.00 / 26 = 3.96
102 / 1 = 102.00
102.00 / 26 = 3.92
103 / 1 = 103.00
103.00 / 26 = 3.96
104 / 1 = 104.00
104.00 / 26 = 4.00
103 / 1 = 103.00
103.00 / 26 = 3.96
103 / 1 = 103.00
103.00 / 26 = 3.96
103 / 1 = 103.00
103.00 / 26 = 3.96
102 / 1 = 102.00
102.00 / 26 = 3.92
103 / 1 = 103.00
103.00 / 26 = 3.96
35.62
Rata-Rata Tertimbang Unsur
103.00 / 26 = 3.96
3.96 X (1/ 9)
3.96 X 0.11 = 0.44
102.00 / 26 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
103.00 / 26 = 3.96
3.96 X (1/ 9)
3.96 X 0.11 = 0.44
104.00 / 26 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
103.00 / 26 = 3.96
3.96 X (1/ 9)
3.96 X 0.11 = 0.44
103.00 / 26 = 3.96
3.96 X (1/ 9)
3.96 X 0.11 = 0.44
103.00 / 26 = 3.96
3.96 X (1/ 9)
3.96 X 0.11 = 0.44
102.00 / 26 = 3.92
3.92 X (1/ 9)
3.92 X 0.11 = 0.44
103.00 / 26 = 3.96
3.96 X (1/ 9)
3.96 X 0.11 = 0.44
3.96
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
103
3.96
0.44
2
Prosedur
1
102
3.92
0.44
3
Waktu Pelayanan
1
103
3.96
0.44
4
Kesesuaian Biaya Pelayanan
1
104
4.00
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
103
3.96
0.44
6
Kompetensi Pelaksana
1
103
3.96
0.44
7
Perilaku Pelaksana
1
103
3.96
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
102
3.92
0.44
9
Sarana Dan Prasarana
1
103
3.96
0.44
Indeks Survey Kepuasan Masyarakat 3.96 ( Sangat Baik )
Konversi 98.93
Mutu Pelayanan A (Sangat Baik)