Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Kenaikan Gaji Berkala (SK KGB)

UNIT KEPEGAWAIAN KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 3 35
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 3 3 34
11 4 4 4 4 4 4 4 4 4 36
12 3 3 4 4 3 3 4 3 3 30
13 4 4 4 4 4 4 4 4 4 36
14 4 4 4 4 4 4 4 4 4 36
15 4 4 4 4 4 4 4 4 4 36
16 4 4 4 4 4 4 4 4 4 36
17 4 4 4 4 4 4 4 4 4 36
18 4 4 4 4 4 4 4 4 4 36
19 4 4 4 4 4 4 4 4 4 36
Total
75
75
76
76
75
75
76
74
73
 675
Rata-Rata Pertanyaan
3.95
3.95
4.00
4.00
3.95
3.95
4.00
3.89
3.84
 35.53
Rata-Rata Unsur
75 / 1 = 75.00
75.00 / 19 = 3.95
75 / 1 = 75.00
75.00 / 19 = 3.95
76 / 1 = 76.00
76.00 / 19 = 4.00
76 / 1 = 76.00
76.00 / 19 = 4.00
75 / 1 = 75.00
75.00 / 19 = 3.95
75 / 1 = 75.00
75.00 / 19 = 3.95
76 / 1 = 76.00
76.00 / 19 = 4.00
74 / 1 = 74.00
74.00 / 19 = 3.89
73 / 1 = 73.00
73.00 / 19 = 3.84
35.53
Rata-Rata Tertimbang Unsur
75.00 / 19 = 3.95
3.95 X (1/ 9)
3.95 X 0.11 = 0.44
75.00 / 19 = 3.95
3.95 X (1/ 9)
3.95 X 0.11 = 0.44
76.00 / 19 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
76.00 / 19 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
75.00 / 19 = 3.95
3.95 X (1/ 9)
3.95 X 0.11 = 0.44
75.00 / 19 = 3.95
3.95 X (1/ 9)
3.95 X 0.11 = 0.44
76.00 / 19 = 4.00
4.00 X (1/ 9)
4.00 X 0.11 = 0.44
74.00 / 19 = 3.89
3.89 X (1/ 9)
3.89 X 0.11 = 0.43
73.00 / 19 = 3.84
3.84 X (1/ 9)
3.84 X 0.11 = 0.43
3.95
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
75
3.95
0.44
2
Prosedur
1
75
3.95
0.44
3
Waktu Pelayanan
1
76
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
76
4.00
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
75
3.95
0.44
6
Kompetensi Pelaksana
1
75
3.95
0.44
7
Perilaku Pelaksana
1
76
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
74
3.89
0.43
9
Sarana Dan Prasarana
1
73
3.84
0.43
Indeks Survey Kepuasan Masyarakat 3.95 ( Sangat Baik )
Konversi 98.68
Mutu Pelayanan A (Sangat Baik)