Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Layanan Ijin Perceraian

UNIT KEPEGAWAIAN KANTOR KEMENTERIAN AGAMA KABUPATEN PURBALINGGA

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 3 3 3 3 3 3 3 3 27
2 4 4 4 4 4 4 4 4 4 36
3 3 3 3 3 3 3 3 3 3 27
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 3 4 4 4 4 3 3 33
9 4 3 4 4 4 4 4 3 4 34
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 4 4 4 4 4 4 36
Total
42
41
41
42
42
42
42
40
41
 373
Rata-Rata Pertanyaan
3.82
3.73
3.73
3.82
3.82
3.82
3.82
3.64
3.73
 33.93
Rata-Rata Unsur
42 / 1 = 42.00
42.00 / 11 = 3.82
41 / 1 = 41.00
41.00 / 11 = 3.73
41 / 1 = 41.00
41.00 / 11 = 3.73
42 / 1 = 42.00
42.00 / 11 = 3.82
42 / 1 = 42.00
42.00 / 11 = 3.82
42 / 1 = 42.00
42.00 / 11 = 3.82
42 / 1 = 42.00
42.00 / 11 = 3.82
40 / 1 = 40.00
40.00 / 11 = 3.64
41 / 1 = 41.00
41.00 / 11 = 3.73
33.91
Rata-Rata Tertimbang Unsur
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
41.00 / 11 = 3.73
3.73 X (1/ 9)
3.73 X 0.11 = 0.41
41.00 / 11 = 3.73
3.73 X (1/ 9)
3.73 X 0.11 = 0.41
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
42.00 / 11 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
40.00 / 11 = 3.64
3.64 X (1/ 9)
3.64 X 0.11 = 0.40
41.00 / 11 = 3.73
3.73 X (1/ 9)
3.73 X 0.11 = 0.41
3.77
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
42
3.82
0.42
2
Prosedur
1
41
3.73
0.41
3
Waktu Pelayanan
1
41
3.73
0.41
4
Kesesuaian Biaya Pelayanan
1
42
3.82
0.42
5
Produk Spesifikasi Jenis Pelayanan
1
42
3.82
0.42
6
Kompetensi Pelaksana
1
42
3.82
0.42
7
Perilaku Pelaksana
1
42
3.82
0.42
8
Penanganan Pengaduan, Saran dan Masukan
1
40
3.64
0.40
9
Sarana Dan Prasarana
1
41
3.73
0.41
Indeks Survey Kepuasan Masyarakat 3.77 ( Sangat Baik )
Konversi 94.19
Mutu Pelayanan A (Sangat Baik)